FAQ

Some GSQL Statements May Run Slowly
Affected Versions: TigerGraph 2.0.4 Symptoms: The GSQL statements below may take 3-4 minutes to finish, expected time should be less than 1 minute: ...
Wed, 23 May, 2018 at 9:54 AM
Uninstalling Tigergraph
Please follow the steps below to uninstall tigergraph: switch to tigergraph user (assuming  it is "tigergraph"): su - tigergraph uninstall p...
Tue, 19 Jun, 2018 at 9:50 AM
Logging Into the TigerGraph Account
Please use the following steps to login to the "tigergraph" account after installation Regular user with NO sudo access: su - tigergraph (pas...
Fri, 29 Jun, 2018 at 2:15 PM
[Patch] Change TigerGraph REST Server default port
Issue Can’t change the default RESTPP port (9000), or rest server will fail to start. Solution: If your TigerGraph version is 2.0.4, please contact Tiger...
Wed, 25 Jul, 2018 at 6:24 PM
Backup and Restore Advanced License
Once an advanced (machine-specific) license key is installed to a production system, the license key is bound to the system and can't be installed agai...
Fri, 21 Sep, 2018 at 4:57 AM
Upgrading TigerGraph
Presiquisites: 1. Currently only upgrading within the same minor version is supported (i.e. 2.1.x -> 2.1.y) To upgrade to a different minor version (i....
Wed, 24 Oct, 2018 at 3:19 PM
g* commands: running Linux commands in TigerGraph cluster
TigerGraph provides below commands for cluster operation, which reasmble the Linux commands. They must be run under tigergraph OS user. Note these commands ...
Fri, 16 Nov, 2018 at 2:05 AM
GSQL Status is Offline but Actually is Online.
Symptoms: "gadmin status" shows GSQL is down when it is actually up, e.g., gsql can login. Root cause: In some rare cases, the processID of ...
Thu, 17 Jan, 2019 at 5:43 PM
How to Set Timeout When Executing Query
Symtoms: If a query runs longer than the systemwide timeout (default 16 seconds or setting by gadmin), query will abort. Solution: When calling the qu...
Thu, 17 Jan, 2019 at 5:42 PM